Monday, June 7, 2010

Bugs and Fixes

Once a new website is launched it is followed by a period of Bugs and Fixes. Some of the problems that members are experiencing are due to the website itself and others are due to something the individual is doing or not doing. The goal is not to assign “blame.” The goal is to fix any problem as soon as possible.

If you are experiencing problems with the new SCAN website, please let us know by going to the bottom of the home page ( and clicking on Contact Us. Type in your name, email address, and message. In the message area of the box, try to give us very specific information. For example, if something is wrong with a particular page, copy the URL and tell us exactly what is happening (or not happening). Once you have written your message, click on the green box that says SUBMIT. SCAN will try to figure out the problem and respond to you as soon as possible.

Sometimes the problem is on the user end. Here are some things that may be causing problems and how to correct them.

Have you renewed your SCAN membership? The membership year runs from June 1 to May 31. If you haven’t yet renewed your ADA and SCAN membership, please do so. It’s easy to renew online at:

Have you re-set your password? If not, you can do so here: You only have to do this once, but you must do it before you can access the member only area.

Have you updated My Profile? If not, click on My Profile, which is at the top of the page once you sign in. There are three sections that you can edit. The first is your name, credentials, contact information, etc. As your primary email address, please use the email address on file with ADA. You can also sign up for the subunits here. The second section is a Member Profile, which allows you to describe yourself and your services. This information will show in the Find A SCAN RD feature. The third section allows you to upload a picture and put in your social networking information, such as Linked In, Twitter, or your personal Facebook page. Remember to save your information after you edit your profile by clicking on the green box that says SAVE.

If you are having a problem with any part of the website, SCAN is committed to fixing it. Let us know about it. Best, Marie

Marie Dunford, PhD, RD

SCAN Web Editor